Capelli Medical, a leader in medical hair restoration, faced a logistical challenge common among small and medium-sized businesses: they lacked the time and personnel to manage their shipping and delivery needs efficiently. Flexio stepped in, providing a seamless logistics solution that allowed them to:
Before using Flexio, Capelli Medical struggled to handle their shipping due to limited internal resources. As a small business, they didn't have the dedicated personnel for managing deliveries, which directly impacted their operations. By entrusting Flexio with their logistics, they solved this problem and could dedicate more time to their patients.
What set Flexio apart was its ease of access and security in delivery services. For businesses with time-sensitive shipments, having a reliable delivery partner like Flexio was a game-changer. (Click here for a quick video demo)
The logistics solution proved both cost-effective and scalable, meeting their specific needs.
One of the standout features Capelli Medical appreciated during the evaluation process was Flexio’s real-time tracking. The ability to monitor shipments in progress and provide customers with a tracking number significantly improved customer communication and trust.
Additionally, Flexio’s platform is user-friendly, making it easy for businesses to integrate it into their daily operations without a steep learning curve.
Since adopting Flexio, Capelli has seen clear operational improvements. Being able to provide clients with tracking information reduced inquiry calls and improved customer service. Although specific KPIs weren’t shared, the company reported notable time savings, allowing them to focus more on patient care and product quality.
Flexio’s customer support team was rated highly by Capelli, with a perfect score of 5. The responsiveness and hands-on support during onboarding and daily operations contributed to their positive experience.
Capelli Medical believes that Flexio is ideal for small and medium-sized businesses. The platform’s flexibility and ease of use make it an excellent fit for companies looking to optimize their logistics without sacrificing control or quality.